![]() If you have and issue with an OEM NVIDIA graphics board that you purchased as a separate component, please contact the seller of the graphics card with your receipt or invoice at hand. Directly use the NVIDIA control panel, open the help-system information in turn, pull down the bottom of the opened window to the device ID and part number. If this NVIDIA graphics board was purchased pre-installed in a new Dell or HP or Lenovo computer, please contact that company for support. Or, look for a sticker with a character string starting with "CN" or "CT" or "FRU." These markings are found on OEM (Original Equipment Manufacturer) NVIDIA professional boards, which are NOT PNY products, and are NOT supported by PNY. If there is no PNY bar code sticker affixed to your NVIDIA graphics board, look for a sticker with a company name on it (such as Dell, HP, or Lenovo). A second character string starting with a "V" will identify the model. Find a bar code sticker with the PNY logo on it, and an 18-character alphanumeric string starting with the letter "P." This is the PNY serial number. Ground yourself, and examine your NVIDIA professional graphics board (but do not void the warranty by disassembling it). ![]() Modified on: Wed, 2 Feb, 2022 at 12:18 PM ![]() How may I verify that my NVIDIA professional graphics board is a PNY product? The warranty only covers the defects of hardware components under normal usage, and will be void if either the serial number stickers or the circle stickers.
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